FAQ

 

Shipping

All of our products ship from our studio in Knoxville via UPS Ground or FedEx Ground. Orders ship within 14 business days from date order is received. Invoices are sent via email at time of shipment. Shipping costs are charged at time of shipment and will be included on the final invoice. Expedited shipping may be requested.

Returns and Exchanges

Defective items may be exchanged for product or credit. Damaged or defective product must be reported within five days of receipt. We do not accept returns past five days of receipt.

Legal Details

All design work is ©The Happy Envelope. Work may not be reproduced, altered, or used without written permission from The Happy Envelope. All rights reserved. If you are selling The Happy Envelope product online, credit must be given to The Happy Envelope in the product description.

How do I order wholesale?

We offer wholesale pricing to customers wishing to sell our product in their store. Please fill out our wholesale application form to get started.

Any other questions?

Please call, email, or fill out our contact form with any additional questions you may have.